Shipping policy
At Napu Gatjina, we are committed to getting your order to you as quickly and safely as possible.
Processing Times
- Orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery
- Shipping costs are calculated at checkout.
- Standard delivery within Australia typically takes 3–10 business days, depending on your location.
- Delivery times are estimates and may vary during busy periods.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email (if available).
Delays
While we do our best to ensure timely delivery, Napu Gatjina is not responsible for delays caused by postal carriers, weather events, or other circumstances beyond our control.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We are not responsible for orders sent to incorrectly provided addresses.
Damaged or Missing Orders
If your order arrives damaged or you believe it is missing, please contact us within 7 days of receiving your order so we can assist you.
Contact Us
If you have any questions about your order or shipping, please contact us through our website or social media channels.
Napu Gatjina
Sharing culture, knowledge, and wellbeing through natural bush medicine products. 🌿✨